In 1978, artists named their Brooklyn waterfront neighborhood “DUMBO” in an attempt to deter gentrification, but the effort ultimately failed. After developer David Walentas began purchasing large amounts of property in the early 1980s, the former industrial area gradually transformed, particularly following a 1997 rezoning that allowed residential conversions. Once home to factories and later artists, DUMBO has since become a major tourist destination and one of New York City’s most expensive neighborhoods, shaped by strategic development and its preserved creative identity.

How does New York City’s iconic Plaza Hotel feed all its guests? In this episode of On the Job, we’re going to find out. Meet Syed, an in-room dining server who has been working at the Plaza for nearly three decades, and the kitchen staff behind each room service tray. Together, they make a synchronized team, working with precision to deliver on a five-star luxury experience for guests.

New York's three closest airports move 140 million people in and out of the most visited place in the United States. But these three travel hubs were not designed to handle this growing number of visitors. Here’s how New York's airports are evolving to handle one of the most complex airspaces on Earth.